Cancellation Policy

At Volanti, we’re proud to work with satisfied and happy customers. If you no longer require our services, we make cancelling simple. There are no phone calls, no questions, and no arduous processes. If you are not happy with our products you retain the right to cancel whenever you see fit.

Organisation owners (as defined in our terms of service) can cancel their subscription by visiting their subscription page and following the prompts. Whilst we will never make cancelling difficult, we may ask you optional follow-up questions after cancellation in order to help understand why we didn't meet your expectations.

Our legal responsibility is to the organisation and their owner, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, then contact us.

What happens next?

At the point of cancellation your subscription will be marked as terminating at the end of the billing cycle. Upon termination, we will settle your account balance (for any accrued charges), and then no further payments will be made and your account will be frozen - at this point you cannot access your account. After 30 days we'll permanently delete your data from our services, and within 60 days from our backups.

We cannot retrieve a single account from a backup, so if you change your mind you must do so within the first 30 days. If your billing cycle has not yet ended, and you are still able to access your account, you can reactivate your subscription yourself.

Data cannot be recovered once it has been permanently deleted.

It's really important that you maintain an active payment method on your account so that we can settle your final invoice. If no payment method exists, we will reach out for you to make payment via alternative means. We cannot fully terminate your account until your account balance has been settled.

Cancellations initiated by Volanti

In order to keep our platform free of unused accounts, and reduce storage usage, we may cancel accounts if they have been inactive for extended periods. We define an extended period as either:

• An account that never transitioned from trial to paid, and is over 30 days old; or
• Frozen accounts that have experienced more than 180 days of payment failures since being frozen.

Where organisations breach other terms, their account may be terminated without warning. This means that where we have reason to believe the breach is severe enough to warrant immediate termination, a cooling off period may not be offered. In these situations we will offer a single opportunity to appeal within 30 days. You can email [email protected] to lodge your appeal where it will be considered by our team.